Description:

When you install CA Integrated Threat Management or eTrust Antivirus prior to installing eTrust Secure Content Manager r8, the Antivirus Realtime Scanner acts on data before eTrust Secure Content Manager r8 can analyze or use it. This may interfere with the functionally of the eTrust Secure Content Manager r8 engine.

To avoid conflicts between eTrust Antivirus and eTrust Secure Content Manager r8, you should identify the eTrust Secure Content Manager r8 processes that are running and add the processes to the eTrust Antivirus exclusions list.

Excluding eSCM Processes and Directories from Antivirus Realtime Scanning.

Solution:

Exclude the following process from the Antivirus realtime scanning

icihttp.exe
icismtp.exe
DCollSrv.exe
QmgrSrv.exe
CRepSrv.exe
ECSQDMN.exe
ECSSAFMGR.exe
eCCCleaner.exe
QMgr.exe
ManagerConsole.exe
iGateway.exe
servproc.exe
Exclude the following directories from the realtime scanning

:\Program Files\CA\eTrust SCM :\Program Files\CA\Ingres [EI] :\Program Files\CA\SharedComponents

 Other Relevant Information : Realtime scanner exclusions for machines running Microsoft Exchange: TEC393058 (SupportConnect, SupportOnline). https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC393058 Realtime scanner exclusions for machines running Notes: TEC400737 (SupportConnect, SupportOnline).
https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=TEC400737