CA ARCserve Backup uses Microsoft’s Messaging Application Programming Interface (MAPI) and Collaboration Data Objects (CDO) technologies to perform granular e-mail backups and restores.

Microsoft Exchange versions 2007 and 2010 do not include these technologies by default. The Exchange Administrator will need to download the MAPI-CDO package from http://www.microsoft.com/en-us/download/details.aspx?id=1004 and install it on the Exchange servers that you will be protecting.

If the MAPI-CDO package is installed before the CA ARCserve Backup Agent for Exchange is installed, ARCserve will detect the presence of the required binaries and automatically prepare the Exchange server for granular backups and restores during the Agent Installation.

If the MAPI-CDO package is installed after the CA ARCserve Backup Agent for Exchange is installed, please perform the following steps to enable granular backups and restores:

Continue reading Enabling Document-Level Backups for Microsoft Exchange →

Cause:

If your using brightsotr arcserve with sp3 and if you upgrade it to sp4 it will dissapear your exchange server database level backup from the brightstor console.

Solution:

Remove exsiting brightstor arcserve backup software with sp3 and reinstall the server setup with sp4.