Description

When trying to launch the Alert Manager, the Alert Manager may not launch or
the following error message is produced, “Failed to open the Alert Service”

Solution

This problem may occur when the Alert Manager Component is not working
properly. To resolve this problem without affecting the ARCserve base option use
the following steps to manually install the Alert Manager component

1. Close the ARCserve Manager.
2. Run cstop.bat from c:\Program files\CA\BrightStor ARCserve Backup

Rename the Existing Alert shared folders from
c:\Program files\CA\Shared Components\Alert to Alert_Old

From the BrightStor ARCserve CD Browse to the below path and Extract the
AlertPackage.exe7 (For English Language)

X:\IntelNT\ARCserve\Data1.cab file

After the extracting rename from AlertPackage.exe7 to AlertPackage.exe (English)

Right-click and open with WinZip

Extract the file to a temporary folder

Run InstallAlert.exe from temporary folder

Copy all files from temporary folder to C:\Program Files\CA\SharedComponents\Alert

Perform CSTART.bat from C:\Program files\CA\Brightstor Arcserve Backup.

This should finish the manual installation of the Alert Component for ARCserve
Backup for Windows.