How to manually install the Alert Manager for BrightStor ARCserve Backup For Windows


When trying to launch the Alert Manager, the Alert Manager may not launch or
the following error message is produced, “Failed to open the Alert Service”


This problem may occur when the Alert Manager Component is not working
properly. To resolve this problem without affecting the ARCserve base option use
the following steps to manually install the Alert Manager component

  1. Close the ARCserve Manager.
  2. Run cstop.bat from c:\Program files\CA\BrightStor ARCserve Backup

Figure 1

Rename the Existing Alert shared folders from
c:\Program files\CA\Shared Components\Alert to Alert_Old

Figure 2


From the BrightStor ARCserve CD Browse to the below path and Extract the
AlertPackage.exe7 (For English Language)

X:\IntelNT\ARCserve\ file

Figure 3

After the extracting rename from AlertPackage.exe7 to AlertPackage.exe (English)

Figure 4

Right-click and open with WinZip


Figure 5

Extract the file to a temporary folder


Figure 6


  • Select all files and remove the “Read Only” attributeEdit the InstAlrt.ini file, as below

    AppName=ARCserve (Change from Inoculan)

    AppData=ARCserveIT to AppData= BrightStor AB

  • Figure 7

    Figure 8

    Figure 9

    Run InstallAlert.exe from temporary folder

    Figure 10

    Copy all files from temporary folder to C:\Program Files\CA\SharedComponents\Alert

    Figure 11

    Perform CSTART.bat from C:\Program files\CA\Brightstor Arcserve Backup.

    Figure 12

    This should finish the manual installation of the Alert Component for ARCserve
    Backup for Windows.

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